When will I receive my Order?
We operate a two tier delivery service. When placing your order you will be prompted to select a standard or premium delivery. Standard deliveries will take no longer than 9 working days to deliver from receipt of proof approval. Premium deliveries are supplied within 4 working days of receipt of proof approval.
What if I can’t find the specification?
If you cannot find the specification you require in our product lists please complete our general enquiry form or email us at enquiries@panda-print.co.uk. We will email you a customised estimate within 24 hours.
What format should I supply my artwork in?
Our preferred format is Print Ready PDFs – Please see the artwork guidelines for further information.
My parcel has arrived damaged and I cannot use the printed goods.
If your parcel has arrived and the packaging is damaged, please mark this on the delivery note of the carrier. This will help us with our insurance claim. If you advise us of the issue we shall endeavour to replace your job as soon as possible at no additional cost to yourself.
My order has not arrived, what do I do?
Please contact us by email at enquiries@panda-print.co.uk or call 01383 417847
Can I cancel or change my order?
An order cannot be cancelled or changed once it has started its production process. Once you have responded to our proof approval request, telling us your order is good to print, no further changes or cancellations can be accepted.
I’m not happy with my order, what can I do?
If you are not happy with your order contact us by calling 01383 417847 or emailing our enquiries email. On receipt of your complaint a member of our team will investigate the matter fully. A resolution to the problem will be agreed as a matter of urgency. If the fault is found to lie with Pandaprint we will either re-print your job free of charge or issue a full refund subject to the defective goods being collected. However, if the fault lies with the artwork supplied, full liability lies with the customer.
What are your payment methods?
We accept all methods of credit and debit cards and Paypal is also an option.
Can I get a refund?
Yes you can get a refund if you are not happy with the goods and can provide evidence to support your claim. No refunds shall be given for errors in supplied artwork.